TERPS USA SHIPPING POLICY

SHIPPING POLICY

Effective: October 2026

This Shipping Policy works together with our Return & Refund Policy. By placing an order with Terps USA, you agree to both policies.

Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once an order ships, tracking information will be provided by email when available.

Shipping Carriers & Delivery
Terps USA uses third-party carriers including USPS, UPS, FedEx, and other shipping providers. Delivery dates and estimates are provided by the carrier and are not guaranteed by Terps USA.

Carrier delays caused by weather, holidays, transportation disruptions, routing errors, or other circumstances outside Terps USA’s control do not qualify an order for a refund.

Terps USA Shipping Protection
Customers may be offered optional Terps USA Shipping Protection at checkout. This program is administered directly by Terps USA.

Shipping Protection provides a claim process for eligible shipping problems such as loss, theft, damage in transit, or non-delivery, subject to the terms and claim requirements of the Shipping Protection program.

How to Submit a Shipping Protection Claim
Email sales@terpsusa.com with the subject “Shipping Protection Claim” and your order number. Include the name and email address used for the order, tracking number, a description of the issue, and any relevant carrier updates.

For damaged shipments, include photos of the items, outer packaging, shipping label, and damage. Keep the items and all packaging until Terps USA provides instructions. Report items that arrive damaged within 48 hours of delivery, consistent with our Return & Refund Policy.

Terps USA will review your order and Shipping Protection purchase and may request additional information reasonably needed to evaluate the claim. Submit claims directly to Terps USA by email; a third-party returns portal is not required.

Approved claims may be resolved by replacement, reshipment, store credit, or refund at Terps USA’s discretion, subject to the terms of the Shipping Protection program.

Orders Without Shipping Protection
If you decline Shipping Protection at checkout, you accept the risk of loss, theft, damage, or non-delivery after your order has been transferred to the shipping carrier.

To the fullest extent permitted by applicable law, Terps USA does not provide refunds, credits, or replacement shipments for unprotected packages that are lost, stolen, damaged in transit, missing after confirmed delivery, or otherwise not received.

Terps USA may assist customers with tracking information or carrier inquiries as a courtesy. Providing such assistance does not create an obligation to refund or replace an unprotected shipment.

Packages Marked Delivered
Carrier tracking showing Delivered constitutes evidence that the shipment was delivered.

If Shipping Protection was purchased, the customer may submit an eligible claim by following the Shipping Protection claim instructions above.

If Shipping Protection was declined, Terps USA is not responsible for packages that are stolen, misplaced, missing, or otherwise unavailable after the carrier reports delivery, except where otherwise required by applicable law.

Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.

Terps USA is not responsible for loss, delay, misdelivery, or return caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to Terps USA because of an incorrect or incomplete address, additional shipping charges may be required before the order is reshipped.

International Orders, Customs & Duties
International customers are responsible for determining whether products may legally be imported into their destination and for all applicable customs duties, taxes, brokerage charges, and import fees.

Terps USA is not responsible for delays, seizures, refusals, abandonment, or non-delivery caused by customs authorities or a customer’s failure to pay applicable duties or fees.

Shipping charges are not refundable for packages refused, abandoned, rejected, or returned because of customs or import requirements, except where otherwise required by law.

Shipping Charges
Free economy shipping is available on eligible US retail orders of $99 or more. Qualifying orders of $99 or more also receive one free 5 mL Terps USA terpene spray. Free-product offers cannot be combined with coupon codes. One offer per checkout. Shipping options and eligibility are confirmed at checkout.

Original shipping charges and Shipping Protection fees are non-refundable once an order has shipped, except where otherwise required by applicable law.

Contact
Shipping questions may be directed to sales@terpsusa.com .