TERPS USA REFUND / RETURN POLICY

Refund & Return Policy

We stand behind every product we sell. If you're not completely satisfied, we offer a 30-Day Money-Back Guarantee — no hard feelings.

✅ 30-Day Satisfaction Guarantee

We’re confident you’ll love our products—but if you’re not completely happy, we’ve got your back.

💬 How It Works:

• You have 30 days from the date of purchase to request a return.

• Just email us at sales@terpsusa.com with your order number to get started.

• Product must be in original packaging with at least 70% of it unused.

🌎 U.S. & International Returns

Domestic (U.S.) Orders:

• We’ll happily refund your order—no questions asked.

• You’ll just cover the return shipping cost. (We recommend using a trackable method.)

International Orders:

• You can still return your order if you're not satisfied!

• However, due to global shipping costs and customs fees, return shipping is the buyer’s responsibility.

• We do not cover international return postage or customs fees.

💵 Refund Details:

• Once your return is received and approved, you’ll receive a full refund of the product price (excluding shipping).

• Refunds are processed to your original payment method within 5–7 business days after return approval.

🛡️ Shop with Confidence

We believe in our quality—and we’re proud to offer a risk-free experience.
If it’s not right for you, send it back and we’ll make it right.