TERPS USA REFUND / RETURN POLICY
RETURN & REFUND POLICY
Effective: October 2026
This Return & Refund Policy works together with the Terps USA Shipping Policy. By placing an order with Terps USA, you agree to both policies.
30-Day Return Period
Eligible return requests must be initiated within 30 calendar days of confirmed delivery.
Requests submitted after 30 days are not eligible for return or refund except where required by applicable law.
Required Return Process
All returns must be authorized by Terps USA before merchandise is returned.
To request a return:
- Initiate the request through the designated Terps USA return process.
- Provide the order number and reason for the request.
- Allow Terps USA an opportunity to resolve the issue, including replacement or exchange when appropriate.
- Return the merchandise when instructed and authorized.
Sending merchandise back without authorization does not guarantee a refund.
Refunds are issued only after the applicable return requirements have been completed and, when a return is required, the merchandise has been received and reviewed by Terps USA.
Money-Back Guarantee
The Terps USA Money-Back Guarantee is subject to this Return & Refund Policy and is not an automatic refund.
Customers must initiate their request within the 30-day return period and complete the required return process.
Terps USA reserves the right to resolve eligible product issues through replacement or exchange before issuing a refund.
Products That Have Been Discarded
Do not discard a product for which you intend to request a refund, replacement, or exchange unless Terps USA instructs you to do so.
Products that have been discarded, destroyed, or are otherwise unavailable for return or inspection may be ineligible for refund, replacement, or exchange.
Damaged, Defective or Incorrect Items
If Terps USA sends an incorrect item or an item arrives damaged, contact us within 48 hours of delivery.
Photos of the product, shipping packaging, shipping label, and damage may be required.
Terps USA will determine the appropriate resolution after reviewing the claim. Resolution may include replacement, reshipment, exchange, store credit, or refund as appropriate.
Shipping Loss, Theft & Non-Delivery
Shipping problems are governed by the Terps USA Shipping Policy and are separate from product returns.
Purchasing Shipping Protection transfers eligible shipping-loss risk to the Terps USA Shipping Protection program. Declining Shipping Protection means the customer assumes the risk of loss, theft, damage in transit, and non-delivery after the shipment is transferred to the carrier, to the fullest extent permitted by applicable law.
An unprotected shipping loss does not become a product return or Money-Back Guarantee claim simply because the merchandise was not received.
Orders Marked Delivered
Orders shown as delivered by carrier tracking are considered delivered for purposes of this policy.
Customers who purchased Shipping Protection may submit an eligible shipping claim.
Customers who declined Shipping Protection are not entitled to an automatic refund or replacement for packages reported delivered by the carrier.
Non-Refundable Charges
The following are non-refundable except where required by applicable law:
- Original shipping charges
- Expedited shipping charges
- Shipping Protection fees
- Return shipping charges unless Terps USA determines the return resulted from a Terps USA fulfillment error
Chargebacks & Payment Disputes
Customers should contact Terps USA and complete the applicable return or shipping-claim process before initiating a payment dispute.
Terps USA reserves the right to provide the payment processor with order records, tracking information, delivery confirmation, customer communications, checkout records showing whether Shipping Protection was accepted or declined, and other documentation relevant to a dispute.
Abuse of Return or Protection Programs
Terps USA reserves the right to deny claims or restrict future purchases where there is evidence of fraud, repeated abuse, material misrepresentation, or manipulation of the return or Shipping Protection process, subject to applicable law.
Contact
Return and refund questions may be directed to sales@terpsusa.com .
